Consult with healthcare providers remotely
Telehealth
At San Jose Gastroenterology, we understand that visiting your specialist might not always feel comfortable or convenient. This is especially true in a post-Covid-19 world. That is why in addition to our compassionate in-person care, we offer one-on-one telehealth solutions—designed to get you the gastrointestinal help you need from the comfort of your own home.
Benefits of Telehealth
- Convenience: Access healthcare services from the comfort of your home, reducing the need for travel and waiting times.
- Efficiency: Streamline appointments and communication, making it easier to manage your health without disrupting your daily routine.
- Continuity of Care: Maintain regular contact with your healthcare provider for ongoing management of chronic conditions or follow-up care.
Tips for Patients Using Telehealth Services
- Before your telehealth appointment, make sure your device (computer, tablet, or smartphone) is fully charged and equipped with a camera and microphone. Test your internet connection to ensure it is stable. Download any necessary applications or software and familiarize yourself with the platform to avoid technical issues.
- Find a quiet and well-lit area for your telehealth appointment where you won’t be disturbed. Ensure the space is private to maintain confidentiality and focus during your consultation. This helps both you and your provider have a clear and effective discussion.
- Have your medical history, current medications, and any relevant health documents or symptoms ready before your appointment. This preparation allows for a more productive discussion and helps your provider give you accurate advice and recommendations.
- Write down any questions or concerns you want to discuss with your provider before the appointment. This ensures that you don’t forget important points and helps make the most of your consultation time.
- If there is an issue with the telehealth network, your provider may call you directly on your cell or home phone. Please note that this call may also appear as "No Caller ID."
- If you experience technical difficulties during your telehealth appointment, such as problems with video or audio, contact your provider’s office or technical support immediately. Have a backup plan, such as a phone call, in case you need to switch communication methods.
- Dress comfortably but appropriately, as if you were attending an in-person appointment. Be punctual and log in a few minutes early to address any potential technical issues before the scheduled start time.
Frequently Asked Questions
Telehealth is generally not suitable for emergency situations. If you have an urgent or life-threatening issue, seek immediate in-person medical care at an emergency room or urgent care facility.
Many insurance plans cover telehealth services, but coverage can vary. Check with your insurance provider to understand what telehealth services are covered and if there are any co-pays or other costs associated with your appointment.
If you encounter technical issues during your telehealth visit, contact your healthcare provider’s office for assistance. They can help troubleshoot problems or reschedule your appointment if necessary.
Yes, telehealth services use secure platforms that comply with privacy regulations to protect your personal health information. Ensure you use a secure network and follow any privacy guidelines.
Occasionally, providers may be running behind schedule. Give it a few minutes beyond your scheduled appointment time to see if they join.
Double-check that you are using the correct link, or phone number for the telehealth session. Verify that you are on the right platform and have followed all instructions provided.
Ensure that your internet connection is stable and that you are correctly logged into the telehealth platform.
