Frequently Asked Questions
At San Jose Gastroenterology, we strive to ensure all our patients are comfortable, happy, and have a pleasant healthcare experience. A large part of that is answering any questions you may have about your condition or treatment and addressing any concerns as well. Our board-certified San Jose gastroenterologists are exceedingly knowledgeable about our diagnoses and treatment procedures and we have a comprehensive understanding of gastroenterology. If you have any questions about anything at all, we would be more than happy to answer them; or, your answers may be located below.
Appointments
Scheduling and managing your appointment with us is straightforward and designed for your convenience. To book an appointment, call us at (408) 347-9001 or text (408) 872-9001. New patients should have their insurance information and, if necessary, a referral from their primary care doctor ready. Our office will make every effort to accommodate your preferred physician and time, but with 12 experienced gastroenterologists, we can often offer quicker appointments with the first available doctor if needed.
To schedule an appointment, please contact our office by calling (408) 347-9001 or texting us at (408) 872-9001. If you are a new patient, please have your insurance information ready and, if applicable, the referral from your primary care doctor.
Our office staff will try to accommodate your request to see your preferred doctors at a convenient time and office location. With 11 qualified gastroenterologists, we can schedule the appointment with the first available physician to shorten your wait period, if you wish.
We recommend arriving 15 minutes prior to your scheduled appointment time to complete any necessary paperwork.
Please bring your insurance card, photo ID, list of medications, any relevant medical records, and, if applicable, a referral from your primary care doctor.
To cancel or reschedule your appointment, please contact us at least 3 business days in advance. This allows us to accommodate other patients who may need an appointment.
If you're running late, please call us to let us know. Depending on the circumstances, we may need to reschedule your appointment to ensure you receive the necessary care without disrupting other patients' schedules.
No, we do not accept walk-in appointments. We encourage scheduling appointments in advance to ensure we can accommodate your needs efficiently.
GENERAL
Yes, we encourage you to fill out our forms online before your visit to our office. For new patients, please complete the intake form at tinyurl.com/sjginewpatient.
Not to worry, our highly trained staff and physicians are able to speak English, Chinese (Mandarin, Cantonese, and Taishanese), French, Portuguese, Spanish, and Vietnamese.
INSURANCE
Navigating insurance benefits and coverage details can be complex, but our administrative staff is here to assist you. If you have any questions about your insurance coverage, don't hesitate to reach out for help. We can guide you through understanding your benefits, handling denied claims, and determining if pre-authorization or referrals are needed for your treatments or procedures.
Our administrative staff is here to help you understand your insurance benefits and coverage details to the best of our ability. Feel free to ask any questions you have regarding your insurance coverage.
If your insurance claim is denied, we can work with you to understand the reason for the denial and explore options for appeal if necessary. You may also be responsible for any denied charges.
Some insurance plans require a referral from your primary care physician (PCP) before seeing a specialist like a gastroenterologist. Please check with your insurance provider to determine if a referral is necessary.
Yes, we typically bill your insurance provider directly for covered services. You may be responsible for copayments, coinsurance, or deductibles according to your insurance plan.
Coverage can vary depending on your insurance plan. It's advisable to review your plan details or contact your insurance provider directly to understand what services are covered and any associated costs.
Your copayment or coinsurance amount can vary depending on your insurance plan and the specific services received. We can provide an estimate based on our understanding of your plan, but it's best to confirm with your insurance provider.
Some treatments or procedures may require pre-authorization from your insurance provider. Our clinic staff can assist you in obtaining the necessary approvals, if required.
